Sri Vishakha Jewellers
Please read this policy carefully before placing your order. By placing an order through our website, you acknowledge and agree to the terms of this Return, Replacement & Cancellation Policy, subject to applicable law.
1. NO RETURN / NO EXCHANGE POLICY
At Sri Vishakha Jewellers, we take reasonable care to inspect products before dispatch. Due to the nature of fashion jewellery and hygiene considerations, we generally do not accept returns or exchanges for products delivered in good condition due to:
- Personal preference or change of mind.
- The item appearing heavier, larger, or smaller than expected.
- Size issues where the applicable size information or size guide was available before purchase.
- Minor colour variations caused by photography, lighting, screen settings, or individual device displays.
- Minor variations in handmade or hand-set jewellery.
- Natural irregularities or variations in stones, beads, pearls, finishes, or other decorative elements.
- Variations in stone combinations or placement in certain hand-set designs.
- Minor adjustments that may be required for certain jewellery pieces.
- Complimentary or free items included with an order, unless specifically covered by an applicable replacement policy.
Customers are requested to carefully review the product description, photographs, specifications, size information, and other available details before placing an order.
2. UNBOXING & DAMAGE CLAIM POLICY
To help us verify claims relating to transit damage, missing products, or incorrect products, customers are strongly required to record a continuous unboxing video.
The unboxing video should:
- Clearly show the sealed parcel before opening.
- Show the shipping label and package condition clearly.
- Show the parcel being opened from the sealed condition.
- Continuously record the opening and unboxing process.
- Clearly show all products and packaging received.
- Clearly show any damage, missing items, or incorrect products.
Customers should also provide clear photographs of the affected product and packaging when submitting a claim.
Claims submitted without adequate unboxing evidence may not be eligible for replacement or refund, subject to applicable law.
Partial, edited, or post-opening videos may not be considered sufficient evidence for a transit-damage or missing-item claim.
3. REPLACEMENT FOR TRANSIT-DAMAGED PRODUCTS
Sri Vishakha Jewellers may provide a replacement for products that are confirmed to have been damaged during transit, subject to verification and availability.
Reporting Timeline
Any damage, missing item, or incorrect product should be reported within 24 hours of delivery.
Please contact us through:
Email: srivishakhajewellers@gmail.com
WhatsApp: +91 99440 33442
Please provide:
- Order number.
- Continuous unboxing video.
- Clear photographs of the parcel and product.
- Description of the issue.
After Claim Review
Once the claim has been reviewed and approved:
- If your PIN code supports reverse pickup, we may arrange a return pickup through our courier partner.
- If reverse pickup is unavailable, the customer may be required to self-ship the product as instructed by us.
- Where applicable, reasonable self-shipping costs may be reimbursed up to ₹100, subject to submission of valid shipping proof and prior approval.
- Customers should not self-ship a product without first contacting us and receiving return instructions.
After We Receive the Returned Product
After the returned product is received and inspected:
- An eligible replacement product will be provided where replacement stock is available.
- A cash refund will generally not be provided for an approved transit-damage claim where replacement is available.
- If the same product is unavailable, Sri Vishakha Jewellers may offer a replacement of equivalent value or store credit, subject to availability and applicable law.
- The final resolution will be communicated after inspection of the returned product.
4. BANGLE SIZE & EXCHANGE POLICY
Customers are requested to carefully check and confirm their bangle size before placing an order.
Please refer to the applicable size guide provided on the product page or website.
Bangle Size Exchange
If an eligible bangle exchange is requested solely because of a size issue:
- The customer will be responsible for the return shipping cost.
- The customer will also be responsible for applicable shipping charges for sending the replacement size.
- The original bangle must be returned unused and in its original condition, including applicable packaging.
- Exchange will be processed only after the returned product is received and inspected.
- Exchange is subject to availability of the requested size.
We strongly recommend confirming your bangle size before completing your purchase to avoid additional shipping costs.
5. PRODUCT CONDITION FOR ELIGIBLE EXCHANGES
Where an exchange is approved, the product must generally be:
- Unused.
- Unworn.
- Free from scratches, damage, stains, perfume, makeup, or other signs of use.
- Returned with original packaging, tags, accessories, and other components where applicable.
Products that have been altered, worn, damaged, or otherwise used may not qualify for exchange.
6. CANCELLATION POLICY
Orders once confirmed cannot generally be cancelled by the customer.
However, if you need to request a cancellation immediately after placing an order, please contact us as soon as possible. A cancellation request may be considered only if the order has not yet been processed, packed, or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
Any eligible refund resulting from an approved cancellation will be processed according to our applicable refund policy and payment-provider procedures.
7. DELIVERY DELAYS
Delays caused by courier partners due to circumstances such as:
- Weather conditions.
- Transportation disruptions.
- Courier network issues.
- Festivals or public holidays.
- Government restrictions.
- Incorrect or incomplete delivery information.
- Other circumstances beyond our reasonable control.
do not automatically qualify an order for cancellation, return, replacement, or refund.
8. REFUNDS
Unless specifically stated otherwise in this policy or required by applicable law, Sri Vishakha Jewellers does not provide refunds for products that are delivered correctly and in acceptable condition.
Where a refund is approved, it will generally be processed through the original payment method or another appropriate method permitted by the applicable payment provider.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.
9. IMPORTANT CUSTOMER RESPONSIBILITY
Before completing your purchase, please carefully verify:
- Product selection.
- Quantity.
- Size or measurements, where applicable.
- Colour/finish, where applicable.
- Delivery address.
- PIN code.
- Mobile number.
- Email address.
Once an order has been confirmed, changes may not be possible.
10. POLICY CHANGES
Sri Vishakha Jewellers reserves the right to update or modify this Return, Replacement & Cancellation Policy from time to time.
Any updated policy will be published on this page. The policy applicable at the time of purchase will generally apply to that order, subject to applicable law.
11. CONTACT US
For questions regarding returns, replacements, exchanges, cancellations, or damaged products, please contact us using the details below.
Sri Vishakha Jewellers
Website: srivishakha.com
Email: srivishakhajewellers@gmail.com
WhatsApp: +91 99440 33442
Last Updated: September 2026